Troubleshooting

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Common Errors:

One common error message we see when submitting P&L’s with the Quickbooks integration is the error ‘Refresh the access token by re-authenticating with QBO from Configure Chart of Accounts’.

If you receive this error, please make sure you have followed the steps outlined in Part II of this article:

We have also experienced cases where the authentication does not seem to take effect immediately. If you have followed the steps to re-authenticate and are still receiving this message, please wait and try once more the following day. Once re-authenticated you should not have to perform this action again as long as you are logging in every 100 days. 

If you have issues with any of these processes please submit a ticket with the Helpdesk.

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